Oripan is looking for an After Sales Specialist to join its customer support team. The role is within an SME that develops MES (Manufacturing Execution System) software for the baking industry, supporting customers in the digital management of their production processes
What to expect
You will be the main point of contact for customers in the day-to-day use of the company’s software, supporting users with requests, troubleshooting and effective use of the platform. The role combines technical skills, customer relations and knowledge of production processes. It is not limited to help desk activities: the position can develop towards application consulting and project management, including on international projects. You will work closely with industrial customers and internal teams, following a structured training programme on Oripan products and customers’ production processes, with initial support from experienced colleagues. The initial onboarding period will take place at the Tione di Trento office. Afterwards, if preferred, it will be possible to continue working from the Trento office. In both cases, the role is on-site, five days a week. No business travel is required. The contractual and salary package will depend on experience: apprenticeship contract with a gross annual salary of €23,000–€26,000 for candidates with no previous experience in the role; an initial six-month fixed-term contract, followed by a permanent contract, with a gross annual salary of €26,000–€30,000 for candidates with at least two years of experience in similar roles.
Position
You will be responsible for after-sales support and application assistance for customers using the company’s MES software.
Your activities will include:
- receiving and managing support tickets;
- assisting users by phone, email and remote support tools;
- carrying out preliminary analysis of technical issues;
- working with the development team on more complex cases;
- training users on the company’s applications;
- collecting and documenting customers’ operational requirements;
- updating procedures and technical documentation;
- developing an in-depth understanding of customers’ production processes and specific operating methods;
- providing first-level support on databases, servers and IT infrastructure, identifying operational issues and directing them to the appropriate technical contacts.
Requirements
The following qualifications are essential to take part in the selection process:
- good knowledge of IT tools and Windows operating systems;
- knowledge of the main computer networking components, including TCP/IP, LAN, VPN, network shares and DNS;
- practical knowledge of SQL, with direct hands-on experience;
- good written and spoken English, at least B2 level;
- excellent communication and interpersonal skills, with a strong customer support and customer relationship focus;
- ability to analyse issues, organise activities and manage priorities;
- interest in developing knowledge of customers’ production processes and digital technologies applied to manufacturing.
Preferred qualifications
The following would be considered an advantage:
- experience in help desk or software support roles;
- knowledge of MES, ERP or management software systems;
- experience in industrial production or food manufacturing environments.
info@oripan.it
0465765000
